Jeff-IT Frequently Asked Questions/Answers
Accessing Pulse, JeffMail, Banner Web, JEFFLINE and the Wireless Network
What is a Campus Key?
Web-based access to most University online information systems requires a "Campus Key" login and password. You'll need your Campus Key to get into personalized sections of Pulse, JeffMail email, Banner student records, JEFFLINE databases and more.
What is my Campus Key?
The Campus Key is of the form "fml###" where f, m, and l are your first, middle and last initials and '###' is a number. If we don't know your middle name, you may find an 'x' instead. This login will always be unique among Jefferson users. Your Campus Key is used to access Pulse, JeffMail email, Banner and JEFFLINE. DO NOT SHARE YOUR CAMPUS KEY OR PASSWORD!
How do I get my Campus Key?
All students, all University and Hospital faculty and staff, and all JEFFLINE subscribers are automatically assigned a Campus Key. Find your Campus Key now.
What is my Campus Key Password?
If your Campus Key was created before June 2, 2008, your first Campus Key Password is your Social Security Number (SSN) without hyphens.
If your Campus Key was created on or after June 2, 2008, your first Campus Key Password is your first name initial, last name initial, and last 4 digits of your Social Security Number (SSN), without any punctuation.
If you have used JeffMail
(@jefferson.edu) or Banner Web, use the same password with your Campus Key.
How do I change my Campus Key Password?
The first thing a new campus key user should do is change your Password. Do NOT use words found in the dictionary or any variant of your name. A good practice is to pick two words linked with a character such as a dash or period. Campus Key Passwords must be at least 6 and no more than 8 characters long. Change your Campus Key Password now.
How do I get assistance if I am having difficulty with my Campus Key?
If you can't log in with your first Campus Key Password or JeffMail password, please:
- come to the Scott Library Reference or Circulation desks with your photo ID, or
- telephone the Scott Library Reference desk at 215-503-8150 for assistance (after hours, press an additional 0 to connect to Circulation).
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What is Jefferson Pulse?
Pulse is the official University web portal--your gateway to all web-based online information resources you will use at Jefferson, including Course content, Organization web sites, JeffMail email, Banner (student records) and JEFFLINE (knowledge-based resources).
How do I get to the Jefferson Pulse Portal?
From any web browser, go to http://pulse.jefferson.edu.
Links to Pulse are also available from JEFFLINE pages -- in the button
bar at the top of each page, or the bottom of each page.
Why don't I show up in the 'My Pulse' User Directory?
By default users are not listed in the user directory. To list yourself in the directory, follow these steps. From the "My Pulse" tab, click on "Personal Information", then click on "Set Privacy Options", then under section 1, select what you wish to be viewable to others. Under section 2, select "List my information in the user directory".
How do I find help about using Pulse?
Visit the Jefferson Pulse Help Center by clicking on the HELP icon at the top of every Pulse page. You will find help resources for students, instructors, and organization members and managers.
How do I enroll in a Pulse Course?
Enrollments are generated automatically for all credit courses from the Banner student information system. You will see your courses under the ŚCoursesą tab. For other courses, e.g., Jeff-IT online tutorials, there is either open enrollment where even guests are allowed or you may enroll yourself. To look for courses you are not enrolled in, click the 'Courses' tab and use the 'Course Catalog' or 'Course Search' functions.
Why is there no content in my Pulse Course?
Although you may be enrolled in a for-credit course, it does not mean that the instructor has elected to have an online component in Pulse. Discuss this with your instructor.
How do I enroll in an Organization under Pulse?
Each Pulse Organization has its own enrollment policy. Some allow guests, some allow you to self-enroll and others may require a fee or some other manual membership process. Each official Student Organization has a site in Pulse. Refer to this Student Organization Directory for more information.
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What is JeffMail?
JeffMail is the official University email system. [Some faculty and staff have OpenMail accounts maintained by the Hospital. This FAQ does not cover OpenMail .]
How do I access JeffMail email from campus or off-campus?
There is a link to JeffMail (jeffmail.jefferson.edu) on your My Pulse page in the 'Tools' box (Web Email), under the 'Quick Links' module, and on the JEFFLINE home page. Or you can access JeffMail directly at http://jeffmail.jefferson.edu
How do I forward my email to another account?
Logon to JeffMail and select "Options", then "Filters", then "Forward My Mail", and enter your email address in the "Forward All Mail To" box. This action will forward a copy of all your email and leave a copy in your JeffMail account. You may elect to delete mail after forwarding by checking a box.
How do I use the JeffMail web client?
At any time after logging in, you may press the Question Mark (?) for context sensitive help.
How do I use Outlook Express or Eudora with my JeffMail account?
You will need to change your Account Name in your email client to remove the '@jefferson.edu'. The JeffMail system uses your campus key as the Account Name. For more detailed instructions, go to the Jeff-IT Email/Campus Key Assistance page and select Setup Instructions.
I'm over quota, how do I delete messages?
In the event that you exceed your quota, you will be no longer able to receive email or move messages between folders. Log into the JeffMail web client and select the messages to be deleted by checking off the selection check box. Under the "Mark As" pull down menu, select "Deleted". On the far right on the screen, select "Purge Deleted". Repeat this process until you are under quota.
Whom do I call with more questions that are not answered here about JeffMail?
Contact the Technical Assistance Center at 215-955-7975 and choose option 3.
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What is Banner Web?
Banner Web is the University's student information system. Use Banner to see final grades, academic records, and financial aid information. Students, faculty & alumni use Banner Web.
How do I get to Banner Web?
There are links to Banner Web (banner.jefferson.edu) on Pulse in several places: 'My Pulse' - students should see a Banner Web module with links to their college's Banner system; 'Courses Tab' - see Banner Web box along left side navigation.
How do I learn to use Banner Web?
Students and faculty can see demos and download instructional brochures on Pulse. Go to the 'Courses' tab and click on 'Banner Tutorial' in the Banner Web box on the left or go directly to the Banner Web Course site.
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What is JEFFLINE?
JEFFLINE is the University's online resource for knowledge-based information, information about the academic environment, other information management tools.
How do I access JEFFLINE?
From any web browser, go to http://jeffline.tju.edu.
Links to JEFFLINE are also found on Pulse -- click the 'JEFFLINE' tab.
Links are also found in many places on the main University web site
(Home icon on the top of any Pulse page).
Do I need my Campus Key for JEFFLINE?
You do not need your Campus Key to access the main JEFFLINE site. However, many JEFFLINE online databases, e-books and e-journals do require your Campus Key login and password.
Who answers my other JEFFLINE questions?
Visit JEFFLINE and look at the JEFFLINE FAQ for more information, or visit the Scott Memorial Library (1020 Walnut St) and talk to a user-friendly librarian!
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What is the Jefferson Wireless Network?
The Jeff-IT Wireless Network provides wireless access to the Internet and email from Windows-based laptops and desktop computers. Services such as AOL instant messenger, ICQ, FTP, and other enhanced services are not supported.
What buildings have wireless access?
Wireless hardware (called access points) have been placed in the Barringer, Orlowitz, and Martin residence halls, the first two floors in Jefferson Alumni Hall, and the first four floors of the Scott Memorial Library.
How do I get wireless access?
Send an e-mail from your Jefferson.edu e-mail account to wireless@jefferson.edu.
Students should include their campus key, full name, school in which
they are enrolled, daytime and evening telephone numbers, and the type
of computer they will be using. Or you may stop in to the Jeff-IT Customer
Support Center on the 3rd floor of the Edison Building at 130 S. 9th
Street.
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Frequently Asked Questions (FAQ) about Jefferson Information Resources (You may click on the Guest button to access this FAQ.)
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