Thomas Jefferson UniversityScott Memorial Library

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Scott Memorial Library
1020 Walnut Street
Philadelphia, PA 19107
215-503-8848
AskaLibrarian@jefferson.edu


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FAQ Search Results

Help! I can't login to OVID!

Make sure you are logging in with your Campus Key and password. If this does not work, the Campus Key security system may not recognize you as an authorized user. Use the links on the OVID logon page to double check your Campus Key or choose a new password. Contact JEFFLINE Security (jeffline.security@jefferson.edu) or fill out the JEFFLINE Access Request form if you continue to have trouble

If the login screen says you have been validated, but OVID does not launch, please report the problem to the Circulation Desk at 215-503-6995 or to AskaLibrarian@jefferson.edu.

It usually takes a few days for a new Campus Key to activate. If you are new to campIf the login screen says you have been validated, but OVID does not launch, please report the problem to the Circulation Desk at 215-503-6995 or to AskaLibrarian@jefferson.edu. us, you can get a temporary login until your Campus Key works. Stop by the I.T. desk on the second floor of the library, and staff there will assist you.

If you are having trouble connecting to OVID from off-campus (but are able to use other applications like Pulse or e-mail), it could be a problem with your browser. Try using a current version of Internet Explorer.

Consult JEFFLINE logon advice.
Complete the JEFFLINE Access Request form.

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Scott Building, 2nd Floor
1020 Walnut Street
Philadelphia, PA 19107

Phone: 215-503-8150

Email: askalibrarian@jefferson.edu

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