Thomas Jefferson UniversityScott Memorial Library

   Where's JEFFLINE?

   About the Library
   Access
   Directions
   FAQ
   Hours
   Staff Directory

   Information for...

   Campus Links:
     University Archives
     Educational Technologies
     Medical Media Services
     Blackboard
     Find People
     JeffMail
     RAP


Scott Memorial Library
1020 Walnut Street
Philadelphia, PA 19107
215-503-6994
AskaLibrarian@jefferson.edu


   Donate to the Library

FAQ Search Results

Who do I contact for assistance with my course (i.e. accessing content, troubleshooting a problem, etc)?

If you are having problems understanding the content in the course, you should contact your instructor.

Be aware that student enrollments are not loaded into courses until exactly one week prior to the start of the school's semester. Also many faculty keep a course unavailable until the actual start date of the course. If your course has not started yet, wait until the first day of class to access the course content. If the course has started and you are having problems accessing the content, or other technical issues, you can go to the Learning Resources Centers at the Scott Building (2nd floor) or the Jefferson Alumni Hall Learning Resources Center (room M13A-East and M13B-West) for hands-on assistance. Persistent login issues should be logged with Jeff IT by opening a service request on Blackboard (http://www.jefferson.edu/jeffit/request/) and calling the student IT helpline at 215-503-7600.

It is also possible that you are not recognized as being properly enrolled in the course. Check your registration status on Bannerweb and contact the Registrar if there is a problem.

Banner Web
Registrar's Office

Try another search?

Or view all the FAQs for our top 10 topics:

or view a list of all the FAQs.
Take your question directly to Library staff

Scott Building, 2nd Floor
1020 Walnut Street
Philadelphia, PA 19107

Phone: 215-503-8150

Email: askalibrarian@jefferson.edu

Contact: Staff Members

Reference Desk Hours

Browse Online Help Documents

Search the Library Catalog

Search all of Library website

How useful was this answer to you?

   Right on target
   Helpful
   So-So
   Irrelevant

How could it be improved?