1. Are you already an AOL Instant Messenger (AIM) user?

Yes
No

2. Do you use other IM networks?

Yes
No

3. If so, which? (check all that apply)

Yahoo!
MSN
ICQ
TJUH JeffNet
Other:

4. What is your affiliation with Jefferson? (please check all that apply)

Student
Resident/Fellow
Faculty
Staff
Alumni
Affiliate
None
Other:

5. Have you used the Library's reference service in the past three months? (please check all that apply)

in person at the Reference Desk (2nd floor Scott building)
by phone
by email or Web (AskALibrarian, search request, etc.)
by instant messaging (AIM)

6. Have you used the Library's AIM *chat* reference service?

yes, this was my first time
yes, more than once
no, but I will consider it in the future
no, I won't use it. Why not?

7. If you've used our *chat* reference service, how satisfied were you with the experience?

very satisfied
somewhat satisfied
neutral
somewhat dissatisfied
very dissatisfied

8. Would you use the service again?

Yes
No

9. What hours are you most likely to use the service? (please check all that apply)

9 AM - 11 AM
11 AM - 1 PM
1 PM - 3 PM
3 PM - 5 PM
5 PM - 8 PM
Other:

10. Please add any additional comments and suggestions about the *chat* reference service.